an Operations and Customer Success Director in the DC area.

I enjoy working with growth-stage startups by building strategy, improving processes, and optimizing for efficiency. That means working closely with Product, Marketing, Sales, and Eng to deliver cross-functional solutions that make work easier.

Currently, at Findem, I am the Director of Customer Success for a people intelligence SaaS platform powered by AI.

Previous roles have included Operations and Customer Success at Hireguide, and Director of Class Operations at Skillcrush, a coding and design bootcamp focused on getting more women into tech roles. This is a cause I’m passionate about today!

My favorite parts of the work I do? Figuring out complex problems with data-based solutions and being committed to a bigger mission.

What’s next? I’m interested in expanding my work in operations but also excel at scaling support and success for a great customer experience.

In my spare time, I like woodworking 🪑, eating cheese 🧀, and traveling with my family 🌴. I’m also very into financial independence.

Things I do well:

• Develop processes to make work more efficient and less manual
• Optimize cross-functional communication so teams can do their best work
• Own team priorities and ensure they’re met on time and on budget (or under!)
• Hire and manage teams so high performers grow happily in their roles